Real reviews: sewer digs, communication, and lawn restoration

“Logan did a great job with our water heater. I was shocked when I called the company and left a message that they contacted me right away and was able to get me in the same day. They will be getting all my plumbing business from now on. Logan was very professional and explained everything to husband throughly…”

“What started as sewage backing up into the basement drain and a post on Facebook for recommendations turned into a 9 day project after Pioneer contacted me directly on messenger about helping me. Chase came while I was at work and my husband was home. He worked all day snaking and jetting but had no luck clearing the line. The old Orangeberg pipe was just too damaged and full of roots so he suggested a 10 foot replacement but when Ethan and Jon exposed the line it was found to be joined into my neighbors pipe which is not code and causing backup, complete blockage of the line.The only solution was an entire new lateral to the city sewer main in the street.Ethan, Chase and Jon worked in cold, raining weather through equipment failures and caving muddy trenches for 9 days. Yes it was expensive but these guys earned every penny and were professional and kept me informed of the whole process, showing me the old pipe broken open completely full of solids.They put 2 new stand pipes for future clean outs and strawed and seeded the yard.I also liked how the company sends texts and a photo of the actual workers coming each day.Having financing available was a Godsend.”

“Very impressed with the professionalism of Greg and his crew. Highly recommend! We had been having trouble with our shut off valve for water into the house for years and Greg suggested a solution for us that was amazing and economical. Can't thank them enough!…”

“I can't express how Greg & his team transformed a nightmare into a wonderful and amazing transformation. Having a home built in the 1960's and on a slab, my kitchen cast iron pipe had busted under the concrete, somewhere under the path from…”

“Graham Walker did an outstanding job from start to finish. He not only completed everything he was hired to do, but he went above and beyond my expectations. The job was incredibly difficult because of the extreme heat and the very small,…”

“Pioneer Plumbing was a pleasure to do business with! Greg was quick to diagnose the problem and was extremely neat while doing the job. He had to replace 30 feet of pipe in my basement which is finished and has white carpet. I appreciate…”

“We had a sewer repair that needed to be done fairly quickly and Pioneer Plumbing was the first company I called. They will now be the first and only company I call! Ethan and Jon were the ones that came out to camera and do the repair.…”

“Pioneer Plumbing was great to work with and I'll happily recommend them to family and friends. Greg and his office made the process really easy. I had my main plumbing stack replaced and they took their time to do a quality job. I had…”

“Professional and well attentive to every detail. Came out to fix garbage disposal and helped to get it back and running in no time and saved us having to get a new unit. While he was working on the sink, he noticed our faucet wasn’t…”

“Great company. I would trust them with any plumbing need. In a community when so many plumbing companies have gotten a bad name, this company is a great change of pace you can trust. They were very efficient and professional.…”

“Matt & Logan with Pioneer Plumbing were polite, considerate of their surroundings and tolerant of my dogs!🤣They did an excellent job in a timely manner and communicated well. Highly recommend Pioneer and Matt & Logan👍🏽…”

“This is our 1st winter in our home, so we were bound to have issues. The other day, due to the below freezing temperatures somewhere, our pipes froze. We were unable to locate the issue, so we started calling around.…”

“Pioneer plumbing came to my home in Springfield Ill and redone my whole house I have a crawlspace and the men got pretty dirty under the house the co. is great at what the do and again Thank you from John Smith.”

“Greg and his company are my go to for all my plumbing needs. We’ve had him out for garbage disposals, main stacks repairs, sink drains, lead arm removals, new vanities, you name it these guys are pros.”

“I used Pioneer Plumbing for an emergency issue. They were able to find time to come out ASAP, resolved the issue, and explained what happened and what we could do better. I highly recommend them!”

“Greg and his team came out quick and had our issue addressed and fixed in minutes! Extremely impressed with the service and professionalism and will definitely be using them in the future!…”

“Ethan came out on a weekend and made an awful situation much more tolerable. He was kind, hard working, and took the time to explain everything in a way that I could understand.”

“Pioneer Plumbing provided outstanding service from start to finish. Scheduling was easy, communication was clear, and the job was completed quickly and professionally.…”

“Pioneer Plumbing was able to come out same day and fixed my vanity and tub drain issue. I would highly recommend the company, Logan and Ethan did a great job.”

“My 3rd plumbing service call with Pioneer. Great job and friendly staff. Outdoor faucet replacement completed so already watering plants! 🪴😁💧…”

“Pioneer completed two sewer lateral repairs on our 142 year old home. Ethan, Chase, Logan and Jon were on site and very professional.…”

“We had a clogged sink drain and he fixed it quickly and explained a lot of what he was doing and how to avoid another clog…”

“Greg's customer service and practical knowledge of all things plumbing is second to none. Do not hesitate to call.…”

“Thanks to Ethan for coming out on a Sunday and fixing multiple problems. Great work. Would def recommend.”

“Haven't had a plumbing issue since meeting Greg but will gladly recommend him to everyone.…”

“Quality service with friendly staff! Highly recommended for all your plumbing needs!”

“Great company with great people thanks for getting us back up and running…”

“Exceptional customer service. And he knows what he’s doing!”

“Graham did great work. He was quick and professional.”

“Logan was very professional & informative.…”

“Nice and respectful guy.…”

“Pioneer Plumbing and Restoration has been excellent to work with. They start the job with top notch customer service and follow through with high quality repairs and restoration. They are my go to plumbing company and I would recommend them any day and for any job. Bless You Greg and Fam.…”

“Pioneer has been saved to my phone list as my permanent contact for such repairs! They do excellent work! We had a sewer pipe that needed to be replaced. Ethan and John were knowledgeable, professional, courteous, and attentive to our needs. They were finished in two days and did an excellent job. Even the back fill and seeding looked good! They checked in with us before leaving to make sure we were updated on the repair and see if we needed anything else. Super work Ethan and John! Thank you so much Pioneer!”

“Mathew and Chase came out to fix my mom’s sink blockage. Not only did they fit me in same day but were out in hour. Mathew showed me and mom exactly what the problem was, how they fixed it, and tips to keeping it free of blockages in the future. Fair pricing and great attitudes!…”

“I bought a fixer-upper in 2020 and Pioneer has been helping me with various plumbing issues since then. The workers are friendly and professional and display plenty of integrity in their work. We have more projects planned and will continue to work with Pioneer.…”

“Logan did a fantastic job with replacing a leaking exterior spigot and rerouting some of our interior piping to clean things up and tuck it out of sight. Highly pleased with the work and will be using them for our plumbing needs moving forward.…”

“Mathew Franklin did an excellent job investigating and finally fixing the sewer smell we have had in the house for years. We have had multiple plumbers and sewer experts at the house since 2014. Mathew ran a smoke test to confirm that the…”

“Pioneer Plumbing installed a 2 sink vanity, a toilet and plumbing/installation for bathtub and shower. We were VERY pleased with the quality of work, the promptness, the customer service, and the integrity that Pioneer Plumbing exhibits.…”

“The plumbing problems in my home started in October, which required multiple repairs/replacements at different sections. Pioneer Plumbing was highly recommended and was my first call. They have come to inspect every problem promptly. To…”

“Emergency call on Saturday to replace our busted and draining water heater. In what I was expecting to be a challenging/hectic process, Greg and Graham really couldn’t have been any better. They were responsive, explained the work, and…”

“Greg, owner and operator was out in less than 24 hours. I called after hours and next morning had a call and he was out within 20 min of my call! He greeted my fur animals with dog treats in hand and made friends right away. Quality…”

“Ethan did a great job on my client sewer repair. He was on time and communicated with us each step of the way. Once he was finished, he sent videos and pictures of the completed work right away. I would recommend Pioneer plumbing”

“Greg is very responsive and great at communicating, even long after a job. He is very professional and pleasant to work with. He is meticulous to detail and is clearly an excellent educator to his team. I highly recommend.…”

“Very friendly! Knew exactly what the problem was and what to do. Got here super fast! Which I was very thankful for. The price well reasonable for this day and age and a Plumber! 😊 I would definitely recommend them!…”

“Outstanding service from start to finish. We had a pipe burst and they arrived quickly, assessed the issue, and got straight to work. The repair was done fast and efficiently, and the quality of work was top-notch.…”

“He was very professional and very helpful He exhibited exceptional professionalism and provided invaluable assistance, meticulously outlining the necessary steps. explained everything that he had to do…”

“Ethan and Chase were great to work with. They kept me updated the whole time and explained exactly what they were doing. I Highly recommend Pioneer Plumbing and hopefully you get Ethan and Chase.…”

“I am so grateful for Greg M and the Pioneer Team. They provided professional service for my condo’s pipe repairs and faucet installation. The best part was returning to a clean space. Ahhhh!…”

“Greg arrived on time, clearly mapped out what had to be done to find the leak. Very knowledgeable gentleman….solved the problem quickly and gave us some names for drywall repair.…”

“Have had several contractors thru the years, Greg and his team cleaned up and can't tell they were here except for the toilet works now and faucet looks and works great!!…”

“I had a leaking washing machine utility box that Matt & Chance came out to replace. They pulled out the old unit and quickly installed the new one with minimal…”

“Ethan and Jon were super helpful repairing my sewer lateral. They were knowledgeable and quick. Thanks, Pioneer for taking care of everything so quickly!…”

“Jon and Ethan came out to our home to repair some sewer pipes. They were on time, they got that job done and provided excellent service!…”

“The two representatives that worked on the plumbing were very professional and courteous. They were Ethan and Jon. Great job.…”

“Quality, professional next-day service. We’re very happy with our water heater installation project. Thanks Pioneer!…”

“Great service at reasonable prices! Thorough explanation for everything they do. I won't use anyone else!…”

“Quality, professionalisms and prompt response for this company is always first. Highly recommend!…”

“Had a great experience with Graham. Very quick, professional, and easy to work with…”

“Greg is so passionate about plumbing and loves what he does. Call Pioneer first!…”

“I liked the price and I felt he was honest about his quotes ..great guy…”

“John and Ethan were quick efficient and professional…”

“Honest owner and family owned biz. Good people…”

“Very thorough and professional.…”

“Had a sewer issue outside my house. Pioneer sent out Chase, the technician and he was outstanding. Diagnosed the issue, shared all information with me and got the ball rolling for repair. He was extremely polite and communicated the issues to me in a way I could understand. Great job!!!…”

“We had a great experience with Pioneer Plumbing Restoration. Ethan, Chase and Logan were extremely polite, respectful, and efficient in their work. They had great communication with me throughout the entire process, giving me status updates and bringing me in for any decisions to be made. They solved our plumbing problems and gave us good recommendations for the future. I would highly recommend.”

“We are more than happy with Pioneer. We have recommended them to many friends. We called about a water heater issue, and they came out the same day. After a thorough review or options, they obtained a replacement part and efficiently installed and tested it. Kudos to Matthew and Pioneer!”

“Outstanding professionalism, knowledge, and skills clearly based on years of experience, along with sincere & respectful care for me and my home. The job was beautifully done and at a price that felt reasonable considering the top quality of the work completed. Thank you!…”

“Pioneer Restoration did a fantastic job with my *water heater emergency. They had everything on site and the job was complete within a very timely manner! They provide high quality service with integrity. I highly recommend Pioneer to get your job done right!…”

“Pioneer Plumbing is a company that will take care of you. The owner made a point to personally reach out to me and let me know they would do whatever they could to get our water back on. John did a great job with the initial assessment and…”

“I have to say that I’m very blessed. I had several plumbers. Come to my house and quote me outrageous prices, and give me these Sales pitches, give me the runaround About how much it was gonna be, not being sure that they were gonna show…”

“I needed a gas line disconnected and capped off. My community page mentioned Pioneer Plumbing, so I called and spoke with Andi. She was able to schedule me in quickly and give me an approximate cost over the phone. Graham arrived and was…”

“Matt and Logan were wonderful. We live in a circa 1852 house with a blocked kitchen drain that needed to be replaced and updated. They capped off the crumbling iron drain pipe in a hard to access crawl space area. My husband and I were…”

“As an insurance agent it’s so critical that my clients are taken care of the right way. Typically my clients experience with plumbers is when they are needing to make a claim. Pioneer Plumbing has repeatedly been my go to team for all…”

“This plumbing company pioneer plumbing has been one of the best plumbing companies I have dealt with and I have had quite a few in my home and the two technicians that have been replacing my clay pipes, Ethan and Chase. Those two…”

“Graham was polite, efficient, and knowledgeable. I will turn to Pioneer Plumbing for future needs due to this positive initial experience. Credit to Andi for her efficiency and courtesy in scheduling and keeping me updated.…”

“Recently building a addition on a rear of home. Greg and Graham were able to get us taken care of very quickly installing new lines for bathroom and kitchen. Great service and good communication throughout the process!”

“We had a very good experience with Pioneer Plumbing. Both Jon and Logan were knowledgeable and professional and got the job done quickly and efficiently. We had 3 separate issues and all were addressed and repaired.…”

“Ethan and Logan replaced toilets in my house. They were professional, courteous, and arrived on time. They left everything clean when they left. I highly recommend them to anyone who needs plumbing services.”

“I called when loads of people had flooding and they got to me quickly and were very professional. Graham did an excellent job and helped me understand what happened. I highly recommend using them!…”

“Thank you for fixing our shower! I called asking for help in the morning and he was at our house shortly after 3pm. By 4pm he had fixed our shower and cleaned up any mess. Our shower is working…”

“Pioneer Plumbing did work for my parents. They were extremely responsive and did amazing work. I would highly recommend for all of your plumbing needs. Local people and family owned.…”

“Graham was a top notch technician and answered all of our questions and gave us a very clear understanding of what was being done. I thank him for all his hard work today.…”

“Very quick service! Andie in the office was very helpful and quick to respond to phone calls and our technician, Graham, was friendly, quick, and very professional.…”

“Greg, Ethan and Jon were friendly, knowledgeable and went above and beyond installing my water main and meter to an investment property in Summerfield, IL…”

“Absolutely fantastic!! Everybody that was on the job site was very personable and professional the entire time. Communication was amazing as well”

“Friendly and personable customer service, and highly qualified tradesmen. They do good work, and do it quickly. Highly recommend!”

“Jon and Ethan were very courteous and knowledgeable. They were professional and got the job done! Good job👏🏿👏🏿👏🏿”

“Replaced shutoffs in condo. Gregg and Graham both very professional. Very comfortable having them in my home.…”

“Had a busted pipe in my basement and Logan was quick to locate the leak and repair it. Great service…”

“Professional, honest, and reliable. Great team for all your plumbing needs, big or small!”

“Quick and careful service!! Recommended by a friend and will recommend in the future”

“The plumber provided good communications during an afternoon of T&M work.…”

“Matt and Chase did excellent job installing Water Heater…”

“Matt and Chase were great! Thank you for your help!…”

“Very knowledgeable and friendly.…”

“Great service.…”