Privacy Policy
This Privacy Policy explains how Pioneer Plumbing Restoration (“we,” “us,” or “our”) collects, uses, and protects information when you visit https://thepioneerplumber.com (the “Site”) or contact us through it. We keep the data we collect to what we need to answer your inquiry and improve the Site, and we do not sell it.
Who runs this website
Our website is designed and maintained for us by LocalCraft Digital, which also provides the Site’s hosting, contact-form delivery, and first-party visitor analytics described below. LocalCraft Digital processes this information on our behalf as our service provider and does not sell it or use it for its own advertising.
Information we collect
Information you give us
When you fill out a contact, quote, or similar form, we collect the information you enter, which typically includes your name, email address, phone number, service type, ZIP code, and any details or message you provide. We use it to respond to you, provide the service you asked about, and keep a record of the request.
Information collected automatically
The Site uses a first-party analytics pixel served from localcraftdigital.com so we can understand how visitors use the Site and which pages and calls to action lead to inquiries. It records pages viewed, link clicks, phone, email, and text taps, form submissions, referrer and page addresses, browser and device type, approximate country and city derived from an IP address, and a random session identifier.
This analytics pixel does not follow you across other websites, build an advertising profile, or support third-party ad targeting.
Cookies and similar technologies
The Site uses a small amount of browser storage to hold the session identifier described above. We do not use third-party advertising or cross-site tracking cookies. Most browsers let you block or clear browser storage in their settings, and the Site will still work if you do.
How we use your information
- to respond to inquiries and provide requested services;
- to send or follow up on a request confirmation;
- to understand Site usage and improve content and conversion paths;
- to detect and prevent spam, abuse, and fraudulent submissions;
- to comply with legal obligations.
How your information is shared
We do not sell personal information. We share it only with LocalCraft Digital, our website and form-delivery provider; service providers that power those functions, including Vercel and Resend; and authorities or others when required by law or needed to protect our rights.
Data retention and security
We keep inquiry records for as long as needed to serve you and meet ordinary business or legal record-keeping needs. The Site uses HTTPS, and access to stored submissions is limited to us and our service providers. No transmission or storage method is completely secure.
Your choices and rights
You may ask us to access, correct, or delete personal information we hold about you, or opt out of follow-up contact, by emailing info@thepioneerplumber.com. Depending on where you live, you may have additional legal rights, and we will not discriminate against you for exercising them.
Children’s privacy
The Site is intended for adults and is not directed to children under 13. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
The Site may link to websites or services we do not control. Their privacy practices are their own, so please review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the last-updated date above.
Contact us
Questions about this policy? Email Pioneer Plumbing Restoration at info@thepioneerplumber.com.