A plumbing emergency is any situation that poses immediate risk to your property, health, or safety. This can include burst pipes, severe leaks, sewer backups, gas leaks, or any issue causing significant water damage. If you’re unsure whether your situation qualifies as an emergency, it’s best to call us for guidance.

We pride ourselves on our rapid response times. In most cases, we can dispatch a plumber to your location within 1-2 hours of your call. However, during peak times or severe weather conditions, response times may vary slightly. Rest assured, we prioritize emergency calls and strive to reach you as quickly as possible.

While waiting, take steps to minimize damage if it’s safe to do so. This may include shutting off the main water valve, removing valuables from affected areas, and using towels or buckets to contain water. However, prioritize your safety and avoid any actions that could put you at risk.

While we don’t discuss specific pricing, it’s important to note that emergency services often incur additional costs due to their urgent nature and off-hours timing. However, we strive to keep our pricing fair and transparent. We’ll always provide a clear explanation of costs before beginning any work.

Absolutely. We’re equipped to handle both residential and commercial plumbing emergencies. Our team has experience with a wide range of commercial plumbing systems and understands the unique challenges and urgency associated with business plumbing issues.

In Edwardsville, we frequently respond to emergencies involving burst pipes (especially during winter), sewer line backups, water heater failures, and major leaks. However, we’re prepared to handle any type of plumbing emergency you might face.

The duration of an emergency inspection can vary depending on the complexity of the issue and the size of your plumbing system. Generally, we can complete a thorough inspection within 30 minutes to an hour. However, addressing the identified issues may take additional time.

Yes, we stand behind our work. All our emergency plumbing services come with a satisfaction guarantee. If you’re not satisfied with our work, we’ll make it right. We also offer warranties on parts and labor, which we’ll discuss with you before beginning any repairs.

Yes, during an emergency inspection, our plumbers may identify other potential issues that aren’t immediate emergencies but could become problematic if left unaddressed. We’ll inform you of these findings and offer recommendations for future maintenance or repairs.

Regular maintenance is key to preventing emergencies. This includes annual plumbing inspections, prompt repair of minor leaks, proper use of drains (avoiding flushing non-biodegradable items), insulating pipes in colder areas, and being mindful of your water pressure. We can provide more specific preventive tips based on your home’s unique plumbing system during our visit.